Configure FCS to work with Itron Mobile
Once a customer has signed up for Itron Mobile and Itron has completed the configuration of the customer’s Itron Mobile instance, it is necessary to configure FCS to work with Itron Mobile.
Itron will provide credentials for Itron Mobile and these credentials need to be setup in FCS. Before starting please make sure to have these credentials readily available.
Open FCS and login as an administrator user.
Configure –> Data Collector Parameters.
A new tab will open. Select “Sign On and Sign Off”.
Locate “Data collector user management” in the list on the right hand side of the window. Use the drop-down menu to change from “Legacy Devices Only” to “Itron Identity Services”.
Once Itron Identity services has been selected new options will become available. These options will be used to configure FCS and Itron Mobile devices to securely communicate with each other.
Scroll down the list and locate the section for Itron Identity Services. In this section locate “View/Edit Identity Server Client Secret” drop down menu and change it from No to Yes.
Upon changing the above option FCS will now allow access to the rest of the configuration options in the Itron Identity Services section. Locate and open the credentials sheet sent by Itron.
Copy the values from the following fields and paste them into the corresponding section in FCS:
Identity Server ClientID
Identity Server Client Secret
Tenant ID
Verify that the other sections (URL, API URL, Scope) are correct. Under normal circumstances the defaults listed for these will not need to be changed.
Once everything has been copied and pasted into place make sure to save the changes by clicking on the save icon.
The Data Collector Parameters section may now be closed.
It is highly recommended that FCS is configured with a unique Instance ID for Itron Mobile. Go to Configure –> Application Server Parameters.
Select “Communication Server Options” from the menu on the left hand side of the screen.
On the screen that loads, the Instance ID will be the first option in the Itron Mobile section. Clear out whatever value is here and enter the new ID.
Once the new Instance ID has been entered, click the save icon to save changes to the database.
On some FCS installations it may be necessary to enable the Itron Mobile Service. Open the services applet to accomplish this. Click on the Start menu and start typing the word services. When the Icon appears in the search click on it.
In the services applet locate the section for FCS. All services required for FCS to work correctly will start with “Itron FCS”. Find “Itron FCS Mobile Service” in this list. If it is set to anything other than automatic it will need to be changed.
Right click on the “Itron FCS Mobile Service” and click on Properties.
On the properties screen change the startup type from “Manual” to “Automatic”. Click on “Ok” to save the changes.
It’s time to start the service. Right click on “Itron FCS Mobile Service” and click Start.
It’s also possible to start the service by highlighting it and then clicking on the green arrow in the upper left hand corner of the services window.
If everything was configured correctly the status of the “Itron Mobile Service” will show as “Running”. If the service doesn’t start, contact Itron Support Services for assistance in determining the issue.
Now that Itron Mobile has been properly configured and started, an Itron Mobile Device can be configured in FCS. This article covers how to get a device setup.